Here at Surfer, we believe pricing should be simple, fair, and affordable for businesses of all sizes. In this article, we will provide a comprehensive overview of our rates and answer all of your frequently asked questions.
Standard plans and features
Monthly Plans:
Annual Plans:
💸 Choosing the annual plan gives you a discount of up to 20% discount (up to $528) compared to the monthly payments.
Our standard subscription plans offer different features to meet the unique needs of our users. Besides different credit pools on each plan, you can also decide based on your requirements for organization size, possible integrations, or additional features.
You can refer to the complete package inclusions below:
Surfer Plans Breakdown
To make sure you are choosing the best plan for your business, here is a short breakdown of the plans with our suggestions:
ESSENTIAL | The most popular option for professionals who want to use Surfer for smaller, medium-sized projects. |
SCALE | The best option for experts and teams that value flexibility and bigger limits. |
ENTERPRISE | We offer custom plans for customers with high content needs. If none of the available plans meets your requirements, you can reach out to our Sales Team. |
Still deciding on the perfect plan? We've got you covered with our 7-day money-back guarantee. Try Surfer risk-free, and if it doesn't meet your expectations, we'll happily refund your subscription. Learn more about it here.
AI Credits
You also still have the option to purchase AI bundles on demand on top of any subscription. If you need more credits than what's allocated in your plan, check out our dedicated article below:
Legacy users
If you have purchased your plan before October 10, 2024, you are considered a legacy user. We prepared a separate FAQ article for your questions.
FAQs
Q: Does Surfer offer a trial period?
A. No, we currently do not offer a trial period. However, you can take advantage of our 7-day money-back guarantee policy. If Surfer doesn't meet your expectations, simply request a refund within the first 7 days of your subscription.
Q. How can I upgrade/downgrade my subscription on the new pricing?
A. You can upgrade/downgrade your subscription from the plan section. Upgrades are prorated and happen immediately, but downgrades will be scheduled for your next billing date. Learn how to downgrade your subscription here.
Q. What happens if I upgrade my subscription before my next billing date?
A. Upgrades are prorated. We will take into account the unused time you have left in your old plan and deduct it from the amount of your new plan. Since the effect is immediate, any unused credits from your previous plan won't be carried over, and your billing date will be reset immediately.
Q: What is considered an upgrade when switching between plans?
A: It's pretty straightforward – switching to a more expensive plan is considered an upgrade. Similarly, switching to a cheaper plan is deemed a downgrade.
Q. Why am I getting 2 separate invoices?
A. If you purchased an add-on on top of your monthly/annual subscription, you will get 2 separate invoices: one for your monthly/annual subscription and the other for your add-ons. You can check your upcoming invoices on Your Plan and click on "See breakdown →" under Upcoming Payments.
Q. Why am I getting charged tax?
A. Because we are tax-registered in the UK and EU, all members automatically get VAT added to their invoices. However, if you have a valid EU or UK VAT ID, we can add that to your account so you don’t get charged tax on your future invoices.
Q. What happens when I cancel my plan?
A. When you cancel your plan, you will keep your current plan until the current billing period ends, but your automatic renewal for next month will cease. Learn how to cancel your plan here.
Q. What happens to my add-ons when I cancel my plan? (For legacy plans)
A. Add-ons should be used concurrently with an active subscription. When you cancel your subscription, your add-ons will also be canceled, and you won’t be able to use them.
Q. Do unused credits roll over to the next month?
A. Unused CE and AI credits do not roll over to the next month, with the only exception being when you upgrade to a higher plan with remaining credits from your previous plan.
Q. Which plan am I currently on?
A. All information regarding your current plan and payment information can be found on Your Plan page. This page is only available to the account owner and selected admins. You can review organization roles on this page. If you do not see this page or the Upgrade option, please contact your account owner or support team.
Q. The limits of the biggest plan are not enough for my needs; how can I get something even bigger?
A. If none of the plans suit you, request a call with our sales team.
Additional resources:
Do you still need help? Don't worry! You can contact us at [email protected] or via live chat by clicking the icon in the bottom-right corner. We're here 24/5! 😊