1. What is a legacy plan?
Legacy plans are subscriptions created before the last pricing update in October 2024.
2. I am on a legacy plan - do I need to update it anytime soon?
No. You can keep your current plan. However, if you cancel your subscription, you won’t be able to go back to the old one.
3. I missed the deadline to upgrade/downgrade my plan. Can I still do it anyway?
Upgrades can only be done within our current pricing model. You can upgrade it from Your plan dashboard and have your unused time from your current plan deducted from the new one but please reach out to our Support Team for further help. We cannot make any promises, but we will review your case and offer the best possible solution.
4. I used Surfer in the past, and now the pricing is different! Can you bring back my old plan?
Unfortunately, that's not possible. As we no longer actively support such plans, only new pricing will be available for you.
5. Can I upgrade/downgrade my subscription from one legacy plan to another?
No. Any subscription changes or renewals will be done within the new pricing plans. For legacy users, if you need to change your subscription, please reach out to the support team via chat or at [email protected] for help.
6. I have an active promotion plan, such as Black Friday Starter Pack. Can I keep it?
Of course! You can keep your current legacy plan where you have additional perks for as long as your legacy plan is active.
7. Limits on my plan are not enough; how can I get a bigger plan?
We are no longer supporting upgrades for legacy plans. If you're on a legacy plan and need more credits, please reach out to the support team for assistance via chat or at [email protected].
8. I am a white-label user. Does the new pricing change anything for me?
No. If it is included in your legacy plan package, you can continue using white-labeling like you used to. Users on the new pricing, however, need to have Enterprise plan to be able to use white-label.
9. Can I have an Organization feature (and invite team members) if I stay on a Legacy plan?
Yes! Our Organization feature is available regardless if you are a legacy user or a current pricing subscriber. Keep in mind that the seat limit for organization members differs across plans.
10. Does the organization owner count towards members' limit on a given plan?
No, only "regular" members count. That means if you are an organization owner, you can invite +n more colleagues, depending on your plan limit. So in total, it means n+1 Surfer SEO users.
11. I am a Legacy API user. Does the current pricing change anything for me?
No, you can continue using the API like you used to, if it is included in your legacy plan package. Same as white-label, users on the new pricing needs to have Enterprise plan to be able to use API.
Do you still need help? Don't worry! You can contact us at [email protected] or via live chat by clicking the icon in the bottom-right corner.