How does it work?
If you purchased one of our monthly subscriptions (Essential or Scale), but Surfer isn’t what you expected it to be, or you just changed your mind, contact our Support Team within 7 days, and we’ll give you a full refund. We'll only ask you for feedback on how we can make Surfer even better for you.
Please note that add-ons, on-demand AI credits, and overages are not eligible for a refund under our money-back guarantee policy.
Our money-back guarantee is available for first-time subscribers only. If you've previously had a trial, the guarantee won't apply to your subscription.
In the case of our annual plans, we provide a full refund within 7 days only if the usage doesn't exceed monthly thresholds:
Essential - 30 Content Editors
Scale - 100 Content Editors
Scale AI - 100 Content Editors and 10 AI credits
Exceeding those limits will result in deducting the overage price per each used Content Editor / AI credit from the refunded amount.
💭 Do you still need help? You can reach us at [email protected] or by clicking on the chat icon in the bottom-right corner. We're here 24/5! 😊