How does it work?
If you purchased one of our monthly subscriptions (Essential, Scale, Scale AI), but Surfer isn’t what you expected it to be, or you just changed your mind, let us know within 7 days, and we’ll give you a full refund. We'll only ask you for feedback on how we can make Surfer even better for you.
In the case of our annual plans, we provide a full refund only if the usage doesn't exceed monthly thresholds:
Essential - 30 Content Editors
Scale - 100 Content Editors
Scale AI - 100 Content Editors and 10 AI credits
Exceeding those limits will result in deducting the overage price per each used Content Editor / AI credit from the refunded amount.