How does it work?
If you purchased one of our monthly subscriptions (Essential or Scale), but Surfer isn’t what you expected it to be, all you need to do is contact our Support Team within 7 days of the purchase.
We’ll give you a full refund for the transaction and we'll only ask you for feedback on how we can make Surfer even better for you.
Please note that add-ons, on-demand AI credits, and overages are not eligible for a refund under our money-back guarantee policy.
Our money-back guarantee is available for first-time subscribers only. If you've previously had a trial, the guarantee won't apply to your subscription.
In the case of our annual plans, please reach out to our Support Team - these refunds are possible, but not guaranteed and always reviewed case-by-case.
💭 Do you still need help? You can reach us at [email protected] or by clicking on the chat icon in the bottom-right corner. We're here 24/5! 😊