7-day Money-back Guarantee
Updated this week

Disclaimer

Starting February 19th, 2024, the Money-back Guarantee Policy will no longer apply to any new purchases.

Please note that if you have purchased a plan between February 12th and February 19th, 2024, you're still eligible for the 7-day MBG. In such cases, please reach out to our Support Team agents for assistance and further details.

How does it work?

If you purchased one of our monthly subscriptions (Essential, Scale, Scale AI), but Surfer isn’t what you expected it to be, or you just changed your mind, let us know within 7 days, and we’ll give you a full refund. We'll only ask you for feedback on how we can make Surfer even better for you.

Please note that add-ons, on-demand AI credits, and overages are not eligible for a refund under our money-back guarantee policy.

The money-back guarantee policy only applies to first-time subscribers.

In the case of our annual plans, we provide a full refund only if the usage doesn't exceed monthly thresholds:

  • Essential - 30 Content Editors

  • Scale - 100 Content Editors

  • Scale AI - 100 Content Editors and 10 AI credits

Exceeding those limits will result in deducting the overage price per each used Content Editor / AI credit from the refunded amount.

💭 Do you still need help? You can reach us at [email protected] or by clicking on the chat icon in the bottom-right corner. We're here 24/5! 😊

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