General information and FAQ

1. How to reset my password?

Right now the only option to reset your password is to log out and use the "Don't remember your password?" option.

2. Where does Surfer take data from?

At Surfer we have our own crawlers to provide you real-time data for SERP Analyzer and Content Editor features. Data for Keyword Research and the extension come from the external database which we process and serve in our tools.

3. Which languages Surfer work with?

Surfer's Audit and SERP Analyzer works with all left-to-right languages.

Keyword Research and Keyword Surfer work for the following locations: Australia, Brazil, Canada, Denmark, Finland, France, Germany, Italy, Mexico, Netherlands, Norway, Portugal, Poland, United Kingdom, Romania, Singapore, Spain, Sweden.

4. How many users can use one account?

A few users can use one account at the same time. There's no limit on the number of people working simultaneously.

5. Do you provide an API?

Currently, we don't provide any API for our users. If you'd like to integrate with Surfer in your business, contact us at [email protected]

6. How to cancel my subscription or edit my billing information?

You can cancel the subscription or update your information at any time in your billing settings.

No, because there is no possibility to do so :( Any query must be requested from some location. You can pick a country from the list but Surfer, by default, will use the capital city of the country to run an analysis.

8. How Surfer calculates the 'True Density'?

Surfer checks the first 5 results in SERP for the use of words from the list. If you had previously excluded any pages by clicking on the eye icon, True Density will also exclude them from the analysis. You can exclude pages that meet a different user intention than your site, e.g. Directories, Wikipedia, dictionaries, and so on.

Based on the length of the competition content, we determine the density of each word and phrase from the list.

In the next step, we analyze your content in terms of the length and use of individual expressions. At this point, you already know which words you should add and which should be deleted, as well as the specific range of activities that should be completed.

The suggested range of word use is based on the length of your text and the value between the average and maximum density of the competition. The minimum value is just the average density on the analyzed pages, and the maximum is the concentration of the content of the page that used the phrase most often.

Read more: https://surferseo.com/blog/true-density-release-note/

Surfer crawls only pages that rank in top100 for any query. We have decided to show only links from websites that have any visibility (which, we believe, are better quality than those without any visibility) to reduce noise from spammy pages.

10. What is the 'similarity' score?

You can find similarity score in Content Editor (secondary keywords section) and Keyword Research.

It is a score that shows the similarity between two SERPs – main and suggested. How does it work? We compare the main keyword to all of the keywords from our database. When we found that some keywords have similar SERP (e.g., 10 URLs from top20 are the same) we will show you that keyword with a 50% similarity score.

1. It doesn’t matter if the URLs in two different SERPs are in different positions. 2. We compare top20 results.

11. Why the 'Correlation Icon" is changing when I switch averages?

The Correlation Icon shows the correlation score based on Pearson's r. It’s a measure of the linear correlation between two variables X and Y. When you switch chart from averages to non-average results – Y is also changing.

Correlation icon should be treated just as a helpful sign, not as an oracle. Remember that correlation is not causation! :)

12. What are 'partial keywords'?

Partial keywords are words that could be created from the first 3 letters of every word taken from the main phrase. For example: if the main phrase is ‘best mountain bikes” the partials will be any words started with: bes*, mou* and bik* :)

It helps you understand how to cover the content gap and rank for multiple keywords with similar intent.

13. When my limits will reset?

Daily limits reset every day at midnight (00:00) in the timezone on which you've bought Surfer.

Monthly limit for Content Editor reset every exact month after purchase. For example: if you bought Surfer on 4th December, the next charge and limit reset will take place on 4th January.

Surfer compares backlinks (from the top20 domains from SERP for a given keyword) with analyzed domain backlink profile and shows you missing domains. In short: it shows you domains that link to at least 2 competitors but doesn’t link to the analyzed domain.

The more domains have the same backlink the more important it is to get that link.

15. How can I downgrade my plan?

You can downgrade your account by sending a request to [email protected] or via live chat inside the app. Please mention the plan that you’d like to switch to before your next charge—it will speed up the whole process.

16. I’ve generated an analysis (or Audit / Content Editor)—how long it will be visible in my dashboard?

Forever! It will stay with you unless you decide to delete it.

We’re considering limiting the life of analysis for trial accounts.

17. Can you add my country/city?

Sure! Let us know what city or country you’d like us to add on [email protected]

18. Can I import many secondary keywords in Content Editor via .csv file?

Unfortunately, multiple import it’s not available right now. We know that it’s not comfortable and soon we will add that possibility.

19. Is there any possibility that content in Content Editor will disappear?

There are only two ways to lost content: accidentally delete it or if more than one person is working on the same editor.

To avoid lost please make sure that your internet connection is working properly and we can do live sync.

If you want to recover the latest version you can:

  1. Log in into app and find the query you want to recover.

  2. Open it.

  3. Open a console on your web browser.

  4. Type: SURFER_CONTENT_EDITOR_BACKUPS(1234)where the "1234" will be your content editor ID.

  5. Then the .txt file should download to your PC. Hopefully with the text :)

Where you can find content editor ID?

Open an query and copy the numbers from the URL

20. How Content Editor calculates how many times you need to use prominent words? Why it sometimes tells me to stuff?

All the recommendations are based on the current ranking competitors. There is no optimum keyword density these days and it depends on how Google ranks pages - if they stuff, you may be forced to stuff as well.