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Surfer AI Troubleshooting
Surfer AI Troubleshooting
Updated over a week ago

Below is a list of solutions to a few common issues you might face with our AI writer.

🕐 AI Query is Taking Too Long

If your query is stuck on loading for over 45 minutes without resulting in a fail or an error, we consider it stalled.

Possible Causes:

  1. Mismatched Keyword and Query Language: Ensure that the language of your targeted keywords matches the selected query language. For instance, if you're creating content in English for a Dutch audience, select "Netherlands - EN" as your location to avoid confusion. "EN" determines the targeted language as English. 

  2. Internal OpenAI Issue: Sometimes, stalling can occur due to internal issues within OpenAI. You can check the service's status on the OpenAI Status Page.

  3. Higher Traffic: This can happen during periods of higher traffic than usual, leading to delays in query response times. If the system's demand is above the available resources, queries may take longer to process.


  • If your query stalls at any stage (query creation, outline generation, or article generation), contact our Support Team for credit reimbursement and rerun the query. If the issue persists, our Support Team will assist you further in troubleshooting and investigating it. 

  • If you lost an outline due to the stall, please mention that to the support team.

➿Lost Outline Due to Query Failure/Stalling

Query failure or stalling can lead to the loss of your outline.


  • We now offer an outline backup feature. If your query fails, you can retrieve the outline without support's assistance. Go to your query, select the three dots icon at the bottom, and access the stored versions of the outline. Note that backup is based on cookies, so ensure you use the same device, account, and browser.

  • Currently, backups are available only for queries that result in an error. If the query is stalled, we cannot retrieve the outline. If you lost your outline and the query is stuck on loading but doesn't result in an error, please inform us about that. You can reach us at [email protected] or use the live chat option in the bottom-right corner. 

🌎 Country Not Available in Language Selection

If you cannot find your country in the location selection options, the language you're looking for may not yet be supported by our platform.


  • Currently, we support languages such as English, German, Dutch, Polish, French, Spanish, Danish, Swedish, Italian, Portuguese and Brazilian Portuguese.

  • We can add any country with the English language, so if you're targeting the English language in a country that is not listed, please let us know!

  • Please inform us through our support channels if your language is not included. We prioritize language additions based on user feedback, so your input is valuable in guiding our development decisions.

🙎 My Desired Competitor is Not Listed

You may be trying to target the wrong keyword if you cannot locate the competitor you wish to benchmark against on the competitors' list. Benchmarking against competitors already ranking for your targeted keywords is crucial, as those will give you the most relevant and accurate SEO guidelines to follow.


  • Verify that you're targeting the correct keyword, and if needed, adjust it. Benchmarking against competitors not ranking for your targeted keywords could be counterproductive.

  • If you want to keep your current keyword, you can utilize the custom knowledge feature to include your desired competitor's content in the analysis. This feature allows you to input your competitor's URL. If the algorithm will find it relevant, it will be included in the analysis. Check out more details about this feature here.

↩️ Cannot Submit Outline

You may see a "Cannot submit outline" error when clicking "Let's write."


  • Sometimes, issues like that can occur due to internal issues within OpenAI. You can check the status of the service on the OpenAI Status Page. In this case, we recommend waiting a bit and trying again.

  • If the issue persists for an extended period, contact the support team at [email protected] for assistance to determine the exact reason & to receive eventual credit reimbursement.

❎ Generated Article is Non-Satisfactory

If your article is unsatisfactory, we encourage you to leave feedback at the bottom of the generated piece. There is a dedicated area for that purpose, and your insights will go straight to our Product Team. We try to be feedback-driven with our improvements and decisions, so any insights may be useful.

In some cases, we may be able to reimburse you the credit used for the article, but we will need you to reach out to us via Support. We may require detailed feedback on why the article does not suit your needs.

Do you still need help? Don't worry! You can contact us at [email protected] or via live chat by clicking the icon in the bottom-right corner.

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