Can I get an invoice in another language?
All invoices are issued in Polish with English translations of each element found next to them. Unfortunately, we are not able to offer invoices in any other language than Polish and English, which is how current invoices are delivered.
Here’s how a sample invoice looks like:
Can I get an invoice in another currency?
Our standard transactions are processed in USD. However, for annual plans, you also have the option to pay via bank transfer in USD, EUR, or PLN.
If you’d like to proceed with this option, just reach out to us with your billing details at [email protected] or start an in-app chat, and we’ll take care of it for you.
Why am I charged with VAT?
Surfer is a Polish company and is also tax registered in the United Kingdom. Whether you’re charged VAT depends on your location and VAT ID status:
🇵🇱 Poland: All customers (individuals and companies) are charged VAT.
🇪🇺 European Union (excluding Poland):
With a valid VAT ID → No VAT
Without a valid VAT ID → VAT applied
🇬🇧 United Kingdom:
With a valid VAT ID → No VAT
Without a valid VAT ID → VAT applied
🌍 Outside the EU & UK: No VAT applied.
If you already signed up but forgot to add your VAT ID, please reach out to our Support Team - we'll make sure to get this sorted out for you.
Can I change the details on my invoice?
Sure! We can change your billing details as long as your billing country matches the country in which your card was issued.
Just drop us a line at [email protected] or start a chat conversation on our website, and we will take care of that for you.
Why am I not seeing my invoices on my account?
All invoices are available on your account in the Billing > Invoices. We also send them to your billing email every month. If you’re missing an invoice, contact us at [email protected] or start a chat conversation on our website.
Make sure you're logged in as the owner or the admin of the account - regular account members do not have access to the billing section.
I received an invoice - how can I pay it?
Surfer invoices are issued after the charge was processed, so if you received one, that means you're all set with the payment.
Can I get a proforma invoice?
We can issue proforma invoices only for annual subscriptions. If you would like to get one and pay via bank transfer, just drop us a line at [email protected] or start a chat conversation on our website.
💭Still need help? Don't worry! You can contact us at [email protected] or via live chat by clicking the chat icon in the bottom-right corner.