What should I do if my payment failed?

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Check the steps below depending on whether it was your first purchase or a renewal.

💳 First-time purchase failed

If you’re trying to subscribe and your payment didn’t go through:

1. Double-check your card details

• Card number, expiry date, and CVV are correct

• The card supports online and international payments (Surfer charges in USD or EUR)

• You have enough funds or available limits - if there is VAT included, make sure there are enough funds to cover the gross price

2. Try again or use another card

• Retry the payment from the checkout page

• Try again using another card

💡If it still fails, your bank might be blocking the payment. Ask them to allow international transactions or charges from SurferSEO.com. If that doesn’t help, reach out to [email protected] or via chat — we’ll help you finalize the payment.

🔁 Renewal payment failed

If your existing subscription payment fails or the invoice goes overdue, your account will remain inactive until the payment goes through. We’ll retry charge attempts a few times in the near future.

When a subscription is past due, AI Tracker projects are disabled. Once the balance is settled, projects have to be reactivated manually.

Visit the AI Visibility section on the left menu bar inside the Surfer app to do so. Remember to reactivate your projects in every workspace.

Important: While the account remains inactive, data from LLMs is not collected.

Here’s what you can do in the meantime to make sure the next attempt succeeds:

1. Check your payment details

Log in to the app to see the option to update your billing details. Make sure your card is up to date. If not, update the card and wait for the next charge attempt.

Contact the Surfer Support Team to trigger a charge attempt immediately.

2. Make sure your bank allows the charge

• Ask them to approve recurring or international payments from SurferSEO.com.

3. Keep funds available

• If your balance is low or your limit has been reached, top it up before the next retry.

4. Once the payment is processed, your subscription will immediately become active again. Please remember to reactivate your AI tracker projects if you run any!

If you feel you’ve tried everything but the payment is still unsuccessful, do not hesitate to reach out to us at [email protected] or through live chat. We will be happy to help you with that!