All invoices are issued in Polish with English translations of each element found next to them. Unfortunately, we are not able to offer invoices in any other language than Polish and English, which is how current invoices are delivered.
Here’s how a sample invoice looks like:
Our standard transactions are processed in USD. However, for annual plans, you also have the option to pay via bank transfer in USD, EUR, or PLN.
If you’d like to proceed with this option, just reach out to us with your billing details at [email protected] or start an in-app chat, and we’ll take care of it for you.
Surfer is a Polish company and is also tax registered in the United Kingdom. Whether you’re charged VAT depends on your location and VAT ID status:
Poland: All customers (individuals and companies) are charged VAT.
European Union (excluding Poland):
With a valid VAT ID → No VAT
Without a valid VAT ID → VAT applied
United Kingdom:
With a valid VAT ID → No VAT
Without a valid VAT ID → VAT applied
India:
With a valid GSTIN → No VAT/GST applied
Without a valid GSTIN → VAT/GST applied
Outside the EU, UK & India: No VAT applied.
If you already signed up but forgot to add your VAT ID or GSTIN, please reach out to our Support Team—we’ll make sure to get this sorted out for you.
Sure! We can change your billing details as long as your billing country matches the country in which your card was issued.
Just drop us a line at [email protected] or start a chat conversation on our website, and we will take care of that for you.
All invoices are available on your account in the Billing > Invoices. We also send them to your billing email every month. If you’re missing an invoice, contact us at [email protected] or start a chat conversation on our website.
Make sure you're logged in as the owner or the admin of the account - regular account members do not have access to the billing section.
Surfer invoices are issued after the charge was processed, so if you received one, that means you're all set with the payment.
We can issue proforma invoices only for annual subscriptions. If you would like to get one and pay via bank transfer, just drop us a line at [email protected] or start a chat conversation on our website.
Still need help? Don't worry! You can contact us at [email protected] or via live chat by clicking the chat icon in the bottom-right corner.
This code is related to Poland’s KSeF system (National e-Invoicing System). If you are not a Polish customer, you can safely disregard it, as it does not apply to your tax obligations or invoicing requirements.
We are fully compliant with KSeF regulations. All applicable invoices are submitted to the KSeF system.
You’ll see a QR code on your invoice that includes the KSeF ID, allowing you to easily verify and access the invoice within the official system.
Please note: B2C transactions are not forwarded to KSeF, and those invoices are issued without a QR code. If you forgot to provide your company details during registration and are not receiving invoices in KSeF, please reach out to our Support Team—we’ll help get this sorted.
