Can I get an invoice in another language?
All invoices are issued in Polish with English translations of each element found in brackets. Unfortunately, we are not able to offer invoices in any other language than Polish and English, which is how current invoices are delivered.
Here’s how a sample invoice looks like:
Can I get an invoice in another currency?
All our plans are priced in American dollars, and we only issue invoices in that currency.
We can only make an exception for Polish users. For annual subscriptions, we can issue an invoice in PLN. Just reach out to us with your billing information at [email protected] or start an in-app chat, and we will take care of that for you.
Why am I charged with VAT?
Surfer is a Polish company, but we’re also TAX registered in the United Kingdom. Below, you’ll find the general TAX rules we have to obey.
Polish customers, both individuals and companies, are charged TAX
Customers from the European Union without a valid VAT ID are charged TAX
Customers from the European Union (excluding Poland) with a valid VAT ID are not charged with TAX
Customers from the United Kingdom without a valid VAT ID are charged TAX
Customers from the United Kingdom with a valid VAT ID are not charged TAX
Customers that don’t apply to any of the rules above are not charged with VAT.
Can I change the details on my invoice?
Sure! We can change your billing details as long as your billing country matches the country in which your card was issued.
Just drop us a line at [email protected] or start a chat conversation on our website, and we will take care of that for you.
Why am I not seeing my invoices on my account?
All invoices are available on your account in the billing section. We also send them to your billing email every month. If you’re missing an invoice, contact us at [email protected] or start a chat conversation on our website.
Can I get a proforma invoice?
We can issue proforma invoices only for 6-month and annual subscriptions. If you would like to get one, just drop us a line at [email protected] or start a chat conversation on our website.
💭 Do you still need help? Don't worry! You can contact us at [email protected] or via live chat by clicking the chat icon in the bottom-right corner.